🛍️ Return Eligibility

Time Frame: You have 7 days from delivery to return unused items in original packaging with tags.

❌ Non-Returnable Products

These items cannot be returned:

  • Electronic items
  • Beauty & personal care
  • Opened or used products

📦 How to Return an Item

Contact Support: Email support@itemstore.pk or WhatsApp +92 312 9673106 with your order number and item details.

Include your name & order ID inside the package for smoother processing.

💰 Refund Procedure

After inspection, we'll notify you of the refund status. Options:

  • Store credit (promo code)
  • Refund to original payment method

Refunds are typically processed within 3–5 business days; banks may take longer.

⚠️ Damaged or Incorrect Items

Notify us within 48 hours if your order is damaged or incorrect for prompt resolution.

🔄 Exchanges

For defects or incorrect items, contact support@itemstore.pk or WhatsApp +92 312 9673106. We'll guide you through the exchange.

📜 Policy Changes

Itemstore.pk reserves the right to update this policy anytime without notice. Please review periodically.

📞 Contact Information

Have questions? Email support@itemstore.pk or WhatsApp +92 312 9673106.

What is the time frame to return an item?

You have 7 days from the date of delivery to return your items. To be eligible, the product must be unused, in original condition, and include all original packaging and tags.

Which products cannot be returned?
  • Electronic items
  • Beauty and personal care products
  • Products that have been opened or used
How do I return an item?

Contact support by emailing support@itemstore.pk or messaging us on WhatsApp at +92 312 9673106. Provide your order number and item details.

Include your name and order ID inside the package for smooth processing.

What is the refund procedure?

Once we receive and inspect your return, you will be informed of refund status.

Refunds can be store credit or original payment method. Processing usually takes 3-5 business days, plus bank time.

What if my order is damaged or incorrect?

Please notify us within 48 hours to resolve issues promptly.

How do exchanges work?

Contact us at support@itemstore.pk or WhatsApp +92 312 9673106 for guidance on exchanges due to defects or incorrect items.

Are there any changes to this policy?

Itemstore.pk reserves the right to modify this Returns & Refunds policy without prior notice. Please check this page periodically.

How can I contact support?

For any questions, email support@itemstore.pk or message on WhatsApp at +92 312 9673106. We're here to help!

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